EscapeRoom831 FAQ

Are reservations required? Yes. We are asking that everyone take advantage of the website and book their game. This minimizes the traffic in the store and limits our exposure to multiple people throughout the day.

What is your cancellation policy? You have 72 hours to submit a request for a cancellation. That request must be submitted via email. If it is under 72 hours we will do our best to provide another time or day for your game. Please keep in mind we have limited inventory and moving a game the same day reduces our ability to operate successfully. If we are able to move your game then we will do so, and that is only once. You CANNOT move your game out a week and then submit a request for cancellation. All accounts are marked so we can track their activity.

How much per person? Games can be as low as $30/person. We have a flexible pricing schedule. You pay depending on how many people are playing. If you have a large corporate event (25+ people) give us a call and we can tell you about our Group Rates!

What if I have a lot of friends? That’s great!  Each room has a maximum number of players to keep the fun peaked during your game time.  Check the room descriptions or booking area to figure out the maximum number of players.  The more the merrier.

What if I have no friends? Round up at least one friend and bring them along.  If you are in town for business and looking for some escape game fun and want to join another group, give us a call and let us help you find a game. We do keep all games private, so finding someone you know will be critical.

What if I only want to be with my friends? That is a private booking and that is how we do it now.  Because of our flexible pricing schedule, just book the number of spaces you need and you’ll be playing a private game. Due to the recent pandemic, all rooms are private.

Can I bring my co-workers? Absolutely.  Make your after-work activities something unique and fun by booking an escape room. Just keep in mind that you have to know each other and be comfortable with being in a closed space together.

How long is a game? Games are a maximum of 60 minutes.  You may solve everything and get out sooner.  You may not make it out in time.  For the overall experience you should plan on a minimum of 90 minutes with us.

What if we don’t win? We won’t tell anyone.  Winning is arbitrary in our world.  This is about having fun.  You do have two paths.  One – we can tell you how far you had to go and what was left.  Two – you can decide you want it to remain mysterious and come back and play again.  Yes…people do play again.

What should I wear? Be comfortable. You aren’t doing any strenuous activity, and you should be comfortable for the time you are with us.  We do have one small ask, leave the high heels at home.  Some of our floors are soft and the heels cut right through them.

When should we arrive? Please arrive at least 15 minutes prior to your start time.  We have parking and staying on schedule is important.  Arriving late could impact other players or require us to cut short your overall game time.

What happens if we’re late? Think of this like buying movie tickets.  We have a certain number of shows that we can run in a day.  To make our schedule work we need to run everything on time.  We ask that you arrive 15 minutes before your scheduled game time.  If you are late that can mean you lose time off your game.  You may also have to forfeit your entire game time and your game fee.

Playing with other people? Not anymore. Due to the recent global pandemic, all rooms have been made private. You’ll only play with family or friends.

Playing with our animals? Yes, we do advertise ourselves as dog friendly. We love dogs (sorry to the other animals)! We do, however, ask that you respect other people in the facility. There are allergies, phobias, and hygiene concerns that we need to address from a broader customer base. Understand if we ask that Fido stay in the car. We can all do our little part to make this one work. If Fido is okay, they can hang out in our control room.

I’m claustrophobic…Don’t worry. We never lock the door. While the escape game builds on the belief of being locked in a room, we are here to have fun. If you need to leave, just step back through the door you entered in initially. We don’t stop the clock, and you can take all the time you need to refresh.

I don’t like scary things. Good, we are family friendly.  All of our rooms, with the exception of Spellbound and The Gate, are designed with kids in mind.  Children younger than 9 may not understand the narratives of the story, but they’ll totally get the game. If you are unsure, give us a call and we can chat about it.

How old do we have to be? Any player under 15 needs to be accompanied by an adult.  There are no exceptions to that rule. We love playing games with everyone, and we appreciate having you manage the kids.

Do you do birthday parties? Yes.  Here are some things you want to think about.  How many people are you going to have?  Remember that you need at least one adult.  Have any of the kids played the room before?  This happens, we want to make sure that the entire birthday crew has a great time. While kids don’t mean too, they can be spoilers. They’ll claim to not remember…they always remember.

Are there hints? We want you to have a good time.  If, however, you’re a group of enthusiasts and only want a certain amount of clues, let us know.  Our Game Masters will work hard to make your experience exactly what you are looking for.  We encourage you to play the game and enjoy yourself.  If you knew the answers it wouldn’t be fun to come and play!

Something came up…Things happen.  We understand.  Give us a call in advance and let us know if we can move your reservation to another day or time.  We have a strict 72-hour cancellation policy.  That cancellation request needs to be in an email.  Phone calls or messages are not sufficient.  Please email us at or We cannot emphasize this enough, out of respect for all parties please do not cancel at the last minute and then make a problem for us, we are holding the slot for you – plan for a successful trip and we’re all good.

None of these things above answer my question. No worries.  Give us a call at 831.241.6616.  Or you can email us at or  We’ll work with you to get answers to your questions right away.